Welcome to aptsofa.shop. Below are answers to the most common questions customers ask during the shopping process; we hope this helps you gain a clearer understanding of our service procedures and policies.
1. What products does your website primarily sell?
We specialize in selling sofas for the U.S. market, including fabric sofas, leather sofas, modular sofas, sofas designed for small spaces, and multi-functional leisure sofas, catering to the diverse needs of both home and office environments.
2. How long does it take to process an order?
All orders are processed on the *same day* (Same Day Processing).
Once an order is confirmed, we immediately arrange for warehouse picking and packaging.
3. How long does shipping take?
We currently only support delivery within the United States:
Shipping Time: A rapid shipping cycle, typically completed within approximately 2 days after delivery arrangements are finalized.
Logistics are handled by our local shipping partners within the U.S.
Deliveries to remote areas may experience slight delays.
4. Do you accept returns?
Yes, we do offer return services:
Return Period: You may request a return within 30 days of receiving your item(s).
Items must remain in substantially good condition and include their original packaging.
Return requests submitted more than 30 days after receipt cannot be accepted (except in cases involving product quality issues).
5. How long does it take to receive a refund?
Once the returned item(s) have been inspected and approved:
Refund Review Time: 1–2 business days.
Refund Processing Time: The refund will be credited back to your original payment method within 3 business days.
6. Do you only sell within the U.S.?
Yes, this website is dedicated exclusively to users within the United States for both sales and delivery; we do not currently support international orders.
7. Are there any special offers or promotions?
Due to ongoing operational pressures and persistent financial liabilities, this platform has decided to conduct a liquidation sale at a loss. The primary objective is to clear out existing inventory quickly; consequently, prices have been drastically reduced. Inventory is limited and available only while supplies last.
8. What should I do if there is a problem with my order?
If you encounter any order anomalies, shipping delays, or issues with the product itself, please contact our customer service team immediately. We will resolve the issue for you as quickly as possible.
Thank you for visiting aptsofa.shop. Throughout this liquidation phase, we remain committed to providing our U.S. customers with a stable, transparent, and efficient shopping experience.