Welcome to aptsofa.shop. We are dedicated to providing our U.S. customers with high-quality sofa products and a reliable shopping experience. This Return and Refund Policy applies to all orders placed through this website.
1. Return Period
Customers may request a return or refund within 30 days of the date they receive their merchandise. Return requests for orders exceeding this 30-day period will not be accepted, unless the item suffers from severe quality defects or shipping damage.
2. Return Conditions
To ensure a smooth return process, please ensure that the following conditions are met:
The item has not been heavily used or damaged.
The original packaging and accessories remain intact.
Valid order information is provided.
The request is submitted due to non-human-induced quality issues or shipping-related problems.
If a return is requested for personal reasons (such as simply disliking the item, incorrect sizing, etc.), you may be required to cover a portion of the shipping costs.
3. Refund Process
Once we have received and inspected the returned item, we will complete the review and processing within 1–2 business days.
Upon approval of the return, the refund will be issued to your original payment account within 3 business days.
4. Non-Returnable Items
Returns may not be accepted under the following circumstances:
Items that have been heavily used or damaged by the customer.
Orders for which the 30-day return period has expired.
Items missing their original packaging or with incomplete accessories.
Items returned without prior authorization.
5. Special Notice
Due to long-term operational pressures and persistent financial liabilities, this platform has decided to conduct a liquidation sale at a loss. During this liquidation period, our primary objective is the rapid clearance of existing inventory; consequently, prices have been significantly reduced, and items are available only while supplies last.
Thank you for your continued support of aptsofa.shop. We remain committed to providing you with stable and transparent after-sales service throughout this liquidation phase.